Communications and Recording Terms

These Terms explain how Urbanmount communicates by email, SMS, in-app message, push notification, telephone, and similar channels, and how call recording works. They supplement the Privacy Policy.

Ordinary support is not the only way to submit a formal legal matter. Formal legal notices, privacy requests, arbitration opt-outs, and copyright submissions use legal@urban-mount.com or another formal method expressly identified for that matter.

1. Service and account communications

Urbanmount may send communications reasonably needed for an account, requested Service, Work Order, Store journey, payment, receipt, refund, dispute, payout, eligibility review, security, safety, support, legal process, or policy notice.

A necessary message does not become marketing merely because it uses Urbanmount branding. Urbanmount will limit the message to its operational purpose and will not use permission for an operational message as permission for unrelated marketing.

Urbanmount may use any technology or service provider it selects to send, receive, manage, analyze, measure, or improve communications. This includes, without limitation, email, text and multimedia messages, app and push notifications, telephone, voice, video, chat, bots, artificial intelligence, automated assistance, and later communication methods. Urbanmount may add, replace, change, combine, automate, suspend, or discontinue channels, providers, methods, and features. These providers may receive message or media content, contact or device identifiers, delivery and interaction information, and ordinary network or error information needed for the purposes described here. Named examples elsewhere do not limit this permission.

2. Email

Commercial email identifies the responsible sender, uses accurate sender and subject information, includes UM Technologies Inc. d/b/a Urbanmount and its mailing address—8 The Green #19450, Dover, DE 19901—and provides a working unsubscribe method when required.

Urbanmount processes a commercial-email unsubscribe promptly and no later than the applicable legal deadline. Unsubscribing from marketing does not stop a transaction, security, payment, support, policy, or legal message that remains necessary and lawful.

A Store-led campaign identifies the Store and the relevant Store order or product context so the recipient understands why it was sent. White Label styling may not hide the actual sender or merchant when that identity matters.

Urbanmount may measure delivery, opens, link requests, responses, and other interactions through pixels, redirected links, service-provider records, or other technologies. The information may include the campaign, time, network, device, app or browser, destination, interaction, and information created from those details. A provider's delivery or interaction record does not necessarily prove that a person read the message.

3. SMS and similar messages

Before sending messages in an SMS program, Urbanmount records who agreed, the sender or program, subject and purpose, consent language, how the agreement was obtained, date and time, and any later opt-out. Consent for one sender, Store, subject, or campaign does not authorize another.

Message frequency varies by program. Message and data rates may apply. Agreeing to marketing messages is not a condition of buying an Urbanmount Service.

Reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to stop messages from the applicable SMS program. Urbanmount also honors a clear revocation through another reasonable method identified for the program. Urbanmount processes the request as soon as practicable and within 10 business days when that deadline applies. It may send one message confirming the opt-out.

Reply HELP or email support@urban-mount.com for help. An SMS opt-out does not cancel a Service, refund, Work Order, or other obligation. It also does not stop a separately lawful message outside the category the person revoked.

4. Push and in-app notifications

Device settings control push permission. In-app notices may still appear for account, Service, payment, safety, policy, or legal information. A person who has not accepted a new agreement version may still receive notifications, browse, access existing work, and use support and rights functions under the agreement already accepted.

5. Telephone calls and recording

Urbanmount and its service providers may record, transcribe, process, analyze, summarize, classify, translate, direct, review, and otherwise use calls, audio, video, messages, and information created from them. They may do this through people, automated systems, artificial intelligence, automated assistance, and other voice or media technologies. Urbanmount may add, replace, change, or combine these methods and providers.

When Urbanmount records a call, it gives notice before recording begins. Continuing after the notice means the caller or recipient agrees to the recording and the processing described in these Terms. Urbanmount obtains another form of permission when applicable law requires it for a particular use.

Anyone who does not agree should end the call and use written Support at support@urban-mount.com. Urbanmount does not promise that a non-recorded phone option is available. Recording consent is separate from marketing consent and from accepting Platform or Service terms.

Urbanmount and its providers may use call, audio, video, message, transcript, summary, classification, translation, analysis, and information created from them for Service and support operations; account and transaction administration; safety, security, identity and fraud prevention; directing communications to the right person or team; training, coaching and quality; disputes, claims and ProjectCare; compliance and legal rights; analytics and research; combining information with other lawful sources; product and service improvement; and other purposes disclosed in the Privacy Policy. These examples do not limit the other purposes described in that Policy. Retention depends on the purpose, applicable settings, disputes, claims, security needs, and holds.

To the maximum extent permitted by law, you release the Urbanmount Parties identified in the Platform Terms from all known and unknown claims, causes of action, lawsuits, injuries, damages, losses, liabilities, penalties, fines, and other harms arising from or relating to telephone calls, text messages, recordings, communications, contact information, or the processing described in these Terms, including claims under the Telephone Consumer Protection Act, Truth in Caller ID Act, Telemarketing Sales Rule, Fair Debt Collection Practices Act, similar federal, state or local statutes, and tort or consumer-protection law. The California Civil Code section 1542 and analogous-law waiver in the Platform Terms applies to this release.

You represent that every telephone number, email address, device identifier, and other contact detail you provide belongs to you or that you have authority to provide and use it. You will indemnify, defend, and hold harmless the Urbanmount Parties from all claims, demands, losses, damages, fines, penalties, costs, and attorneys' fees caused by false, stale, unauthorized, or misleading contact information or by your failure to update it. Urbanmount may control the defense and select counsel at your expense.

6. Marketing choices

Urbanmount sends marketing or uses advertising audiences only under the notice, consent, and opt-out rules that apply to the program and jurisdiction. The way Urbanmount received a person's information must permit the intended use. Apple-defined cross-company tracking requires applicable AppTrackingTransparency permission.

Email unsubscribe, SMS revocation, Global Privacy Control, targeted-advertising opt-out, and device push settings are separate choices. Urbanmount applies each choice to the proper category and does not use one choice to undo another opt-out.

7. Store and White Label communications

A Store may direct Urbanmount to send a Store communication only for a specific function authorized by an effective written agreement. The sender, Store, subject, recipients, information used, campaign, how consent was obtained, which opt-outs apply, and branding must be identified.

This does not give a Store an open-ended right to use Urbanmount information for acquisition marketing, advertising audiences, resale, unrelated profiling, model training, or unrelated products.

For an approved United States email campaign offering installation for a non-Urbanmount Shopify order, the initial campaign is Store-led and co-branded. It may send one immediate commercial email. It may send one follow-up only when the Store has separately enabled it and confirmed actual delivery. An estimated delivery date or the age of an order is not enough. The offer expires 14 calendar days after issuance and may end earlier if the program is stopped, the Store removes the Urbanmount app or connection, or the order is cancelled or refunded.

Unsubscribing from that campaign stops future installation offers associated with that Store and does not undo a broader Urbanmount opt-out.

8. Records and delivery

Urbanmount keeps the communication or template shown, sender and recipient information, date and time, channel, delivery status, linked Service or campaign, and consent or opt-out information when applicable. A transmission or delivery record does not necessarily prove that a person read the message.

Communications records are access-controlled and kept according to their purpose, applicable opt-out obligations, disputes, and legal holds.

9. Contact

Ordinary Service and messaging help uses Urbanmount Support or support@urban-mount.com. Formal submissions use legal@urban-mount.com or another formal method expressly identified for the matter.