Urbanmount Platform Terms

These Platform Terms are an agreement between you and UM Technologies Inc. d/b/a Urbanmount ("Urbanmount"). They govern your use of Urbanmount websites, apps, retailer experiences, communications, marketplace services, and other features, methods, communication channels, connections with other services, or technologies Urbanmount makes available from time to time (collectively, the "Platform").

Other terms may also apply. The Customer Service Terms govern a Customer's booking. The Pro Agreement governs a Pro's relationship with Urbanmount and each job the Pro accepts. A signed Partner agreement governs a Store. A referral, affiliate, discount, or promotion also uses the terms and offer shown for that program. For a particular booking or program, the specific terms shown and accepted for it control over these general Terms if there is a conflict.

Urbanmount supports four referral relationships: Customer-to-Customer Referral, Pro-to-Pro Recruiting, Pro-to-Customer Affiliate, and Store-to-Customer Affiliate. Urbanmount does not offer a Customer-to-Pro referral program.

1. Eligibility and accounts

You must be at least 18, or the higher age of majority where you live, and legally able to enter a contract. You must give accurate information, keep your login credentials secure, use only accounts you are authorized to control, and promptly report suspected unauthorized access. You are responsible for every action taken through your account, whether or not you authorized it, to the maximum extent permitted by law.

Urbanmount may perform identity, payment, fraud, safety, eligibility, or authority checks that are appropriate for your role. These checks reduce certain risks, but they do not guarantee anyone's identity, conduct, skill, safety, solvency, or future performance.

2. Urbanmount's role

Urbanmount operates a marketplace that helps people find, price, book, schedule, coordinate, pay for, and support Services.

Urbanmount may, including without limitation, add, replace, change, test, combine, automate, suspend, or discontinue Platform features, ways Services are offered, service providers, connections with other services, communication or media methods, artificial intelligence and other automated tools, analytics, identity, screening, security and fraud tools, payment methods, scheduling and dispatch methods, location and mapping tools, content and media tools, support methods, and Store, Shopify, or Partner experiences. A named example in these Terms is illustrative and does not limit what Urbanmount may do.

The independent Pro who accepts a Service Work Order is the seller and field-Service provider for that work. When a Service has more than one Pro, each Pro is responsible only for the part that Pro accepted. Urbanmount and a Store do not become installers or field-Service providers merely because they market a Service, display pricing, provide branding, collect payment, or coordinate the booking.

This allocation does not change an express obligation Urbanmount or a Store accepts in the terms that apply to a transaction, or a duty applicable law does not allow that party to disclaim. The Customer Service Terms and Service Details explain the roles for a specific booking.

3. Customer and Pro eligibility

Customers must give accurate information about the Service, location, access, property, products, hazards, and schedule. Pros must keep the identity, screening, insurance, credential, tax, payment, and other eligibility information required for jobs they accept up to date.

A Pro must provide evidence of at least $300,000 in general-liability insurance to remain eligible for new jobs. This is an Urbanmount eligibility rule. It does not promise that a policy covers a particular Service, claim, person, place, or loss.

Urbanmount orders one onboarding background check for Pros using its selected provider's standard identity and criminal/public-record screening. Urbanmount receives the report, decides Platform eligibility, and handles any review and adverse-action process. Stores do not receive screening reports, results, status, or reasons and cannot make screening decisions. A later recheck requires a documented reason and a new standalone written authorization from the Pro.

4. Electronic records and agreement

You agree to use electronic records and signatures for Platform transactions. When Urbanmount asks you to accept terms, the screen identifies the documents and requires a clear action showing agreement. A prechecked box, page view, notice, login, or request for support is not enough by itself to accept transaction terms.

Urbanmount may keep a copy of the terms and consent language shown to you, the identity associated with the action, the date and time, the relevant booking or program, and the action used to accept.

For an optional referral, affiliate, discount, or promotion, the screen also identifies the applicable program terms and offer. Merely viewing or sharing a link, code, invitation, or advertisement does not accept an offer or reserve a benefit.

5. Bookings and Service records

A Customer's booking is an offer to buy the displayed Service. A payment authorization, booking request, or scheduled time does not guarantee that a Pro will accept the work. The Customer Service Terms explain when the Service agreement is formed.

The Service Details show the Customer's accepted Service, price, schedule, policies, and assigned work. Each Pro's Service Work Order shows that Pro's scope, visits, timing, location, dependencies, responsibilities, expected payout, cancellation rules, and accepted changes. The payment receipt is a separate financial record.

Service Details may identify the ProjectCare terms that apply, but they are not a ProjectCare claim form or dispute forum. ProjectCare requests follow the ProjectCare Terms. Customer-Pro disputes follow the Customer Service Terms and the applicable Work Order.

A material change to price, scope, timing, or a Pro's work requires the affected party or parties to accept the changed terms before they take effect. Movement within an arrival window the parties already accepted is not a new schedule. These Terms do not give Urbanmount or a Pro a general right to reschedule a confirmed time without the affected party's agreement.

6. Payments and taxes

Whoever processes the Customer's checkout is the merchant and payment collector for that transaction:

• Urbanmount is the merchant when payment is completed through Urbanmount's checkout and payment account.
• A Store is the merchant when payment is completed through the Store's Shopify checkout or other Store payment system.

Branding, logos, domains, or where the journey began do not change the merchant. The merchant may use any payment, bank, transfer, payout, refund, reversal, or settlement method made available through its checkout or payment provider. The selected method, disclosed amount and timing, and applicable provider or network terms apply. The merchant issues the financial receipt, handles customer-facing transaction tax and refunds, and manages payment disputes. Urbanmount separately administers Pro payouts. See the Payment and Payout Policy.

7. Cancellations, refunds, and changes

The policy and transaction terms accepted for a Service govern cancellation, refund, rescheduling, no-show, access-failure, and change outcomes. A change to price, scope, assigned work, or a binding schedule must follow the amendment process. See the Cancellation, Refund, and Rescheduling Policy.

8. Content and reviews

You keep any ownership rights you have in content you submit. To the maximum extent permitted by law, you give the Urbanmount Parties a worldwide, perpetual, irrevocable, royalty-free, fully paid, transferable and sublicensable license to host, store, reproduce, modify, adapt, translate, publish, distribute, transmit, display, perform, create derivative works from, and otherwise use that content in any media or technology now known or later developed for the Platform, Services, support, safety, security, disputes, product improvement, advertising, marketing, publicity, and other purposes described when the content is collected. This license includes any name, username, image, voice, likeness, biographical information, and other identifying material included in or connected with the content. The Privacy Policy describes how Urbanmount handles personal information.

To the maximum extent permitted by law, you waive moral rights and similar rights in content and release the Urbanmount Parties from claims arising from a use permitted by this Section, including claims involving privacy, publicity, personality, defamation, editing, attribution, or compensation. This release covers known and unknown claims and includes the waiver in Section 12.

You must have the rights and permissions needed for anything you submit. Reviews must describe a genuine experience. Urbanmount may label, limit, remove, preserve, or disclose content under the Community and Content Standards, the Copyright and DMCA Policy, applicable law, or valid legal process.

User content reflects its author's views, not Urbanmount's. Urbanmount may review or moderate content, but does not undertake to pre-screen, verify, or endorse every submission. Displaying, ranking, labeling, or moderating content does not make Urbanmount its author or guarantor.

Once a review is successfully submitted, its author cannot edit, replace, or resubmit it. If the first submission fails and no review was recorded, the author may try again. Urbanmount may separately label, narrowly redact, limit, or remove a review under the Community and Content Standards.

9. Acceptable use and safety

You may not use the Platform to commit fraud, impersonate someone, falsify credentials, harass or discriminate, threaten safety, arrange unlawful work, evade disclosed fees, manipulate reviews, misuse personal information, gain unauthorized access, scrape or disrupt systems, or violate another person's rights.

When reasonably necessary and lawful, Urbanmount may investigate, preserve relevant information, restrict a feature, remove content, suspend access, or refer a matter to a payment provider, insurer, regulator, or law-enforcement authority. See the Community and Content Standards.

10. Intellectual property

Urbanmount and its licensors own the Platform software, design, trademarks, documentation, and Urbanmount-created content. Subject to these Terms, Urbanmount gives you a limited, revocable, non-exclusive, non-transferable license to use the Platform for its intended purpose.

The Copyright and DMCA Policy explains how to submit copyright notices and counter-notices. Privacy and publicity claims are not copyright claims.

11. Third-party services

The Platform may link to, connect with, use, or make available independent third-party services, including without limitation Stores and providers for payments, payouts and settlement; identity and screening; mapping and location; communications and media processing; hosting and storage; artificial intelligence; analytics; advertising; security; support; commerce; and content. Urbanmount may add, replace, change, suspend, or discontinue these parties or connections. Their own terms and privacy notices may apply. Unless Urbanmount expressly says otherwise, a link, connection, badge, or availability through the Platform is not an endorsement or guarantee of an independent party.

To the maximum extent permitted by law, the Urbanmount Parties do not control and are not responsible for an independent party's content, availability, continuity, security, data practices, products, services, acts, or omissions. They do not warrant that Platform or third-party systems, transmissions, content, or information will be secure or free from interception, loss, alteration, compromise, deletion, delay, outage, or unauthorized access. An independent party may act under its own terms and duties. Nothing in this paragraph eliminates a duty that applicable law does not allow Urbanmount to disclaim.

12. Availability, disclaimers, and liability

Urbanmount may maintain, add, replace, change, test, combine, automate, suspend, or discontinue Platform features, ways Services are offered, providers, methods, communication channels, connections with other services, and technologies. Unless the terms accepted for a specific transaction say otherwise, Urbanmount does not promise uninterrupted availability, a particular number of bookings or jobs, a particular Pro, a particular earnings level, or a particular result.

For these Terms, the Urbanmount Parties are Urbanmount; its past, present, and future parents, subsidiaries, affiliates, and related companies; and their respective officers, directors, members, managers, employees, contractors, agents, representatives, investors, shareholders, attorneys, insurers, licensors, service providers, business partners, successors, and assigns.

WARRANTY DISCLAIMER. To the maximum extent permitted by law, the Platform is provided "as is" and "as available." The Urbanmount Parties disclaim all warranties that may lawfully be disclaimed, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, title, noninfringement, quiet enjoyment, and warranties arising from a course of dealing or usage of trade. The Urbanmount Parties do not warrant the accuracy, completeness, reliability, security, availability, or quality of the Platform; user or third-party content; identity, screening, insurance, credential, or other badges; a Pro, Customer, Store, or other person; or a Service result. No oral or written information creates a warranty unless the applicable terms expressly say it does.

These disclaimers apply to the maximum extent permitted by law. They do not reduce a required Customer refund or ProjectCare benefit.

ASSUMPTION OF RISK AND RELEASE. You understand that Platform use, home and property Services, handling or moving items, access to property, interactions with Pros, Stores, other users and third parties, and third-party products or information may involve risks, including bodily injury, death, emotional distress, property loss or damage, theft, economic loss, unsafe conditions, delay, nonperformance, and data or security incidents. To the maximum extent permitted by law, you assume those risks and release the Urbanmount Parties from all claims, demands, causes of action, liabilities, damages, losses, expenses, governmental obligations, suits, and controversies of every kind and nature, whether known or unknown, suspected or unsuspected, disclosed or undisclosed, arising out of or relating to the Platform; your or another person's use of or inability to use it; a Service; any property, product, content, communication, transaction or relationship; or the acts or omissions of a Pro, Store, user or third party.

To the maximum extent applicable, you expressly waive California Civil Code section 1542, which provides: "A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party." If you are not a California resident, you likewise waive any law or principle with a similar effect.

LIMITATION OF LIABILITY. To the maximum extent permitted by law, the Urbanmount Parties are not liable for indirect, incidental, special, exemplary, punitive, or consequential loss, including lost profits, revenue, business, opportunity, use, goodwill, or data.

To the maximum extent permitted by applicable law, the Urbanmount Parties' total aggregate liability to a Customer for direct damages arising from or relating to the Platform, these Terms, or the Customer-Urbanmount relationship is limited to USD $500. This cap does not reduce a required Customer refund or another amount already due. It also does not replace or reduce ProjectCare benefits. No limitation applies when controlling law does not allow it.

The exclusions and cap above apply to every theory of liability, whether based in contract, tort, statute, strict liability, or otherwise, even if a remedy fails of its essential purpose or an Urbanmount Party was advised that a loss was possible. They are a material basis of the agreement.

An Urbanmount Party is not responsible for delay or failure caused by an event beyond its reasonable control, such as a natural disaster, severe weather, epidemic, war, terrorism, civil unrest, labor disruption, government action, utility or telecommunications failure, cyberattack, or widespread provider outage. This sentence does not excuse an amount already due or a duty that applicable law does not allow Urbanmount to disclaim.

CUSTOMER INDEMNITY. To the maximum extent permitted by law, you will indemnify, defend, and hold harmless the Urbanmount Parties from and against every claim, demand, action, loss, liability, damage, judgment, settlement, penalty, fine, tax, expense, and cost, including attorneys' fees, arising out of or relating to: your use of, inability to use, or participation on the Platform; your account or anyone using it; your booking, Service, transaction, property, access, instructions, acts or omissions; any person, pet, item, condition, hazard, guest, occupant, invitee or representative for which you are responsible; your content or feedback; false, stale or unauthorized information you provide; your breach of these Terms or another applicable agreement; your violation of law or another person's rights; or a claim by a Pro, Store, user, regulator, government authority, or other third party connected with any of those matters.

Urbanmount may assume the exclusive defense and control, select counsel and other representatives, and settle a covered matter in its discretion. You must cooperate and may not settle a covered matter without Urbanmount's prior written consent. These obligations apply whether the claim is asserted against you, an Urbanmount Party, or both, and survive account closure and termination.

13. Suspension, wind-down, and termination

Urbanmount may investigate and may refuse a transaction, restrict a feature, suspend access, or end an account based on actual or reasonably suspected material breach, fraud, safety or security risk, unlawful activity, nonpayment, credential failure, misuse, or repeated policy violations. Urbanmount may take immediate action when reasonably needed to prevent harm, preserve evidence, comply with law, or protect the Platform. The Pro Deactivation and Appeals Policy governs covered Pro notices, corrections, reviews, and restoration.

If you reject a future agreement version, the version you previously accepted continues to govern existing Services and Work Orders. You may not form a new booking, accept a new job, or enter another new transaction under the rejected version. Urbanmount will preserve the access needed to finish or wind down existing work, receive or issue payouts and refunds, access records, obtain support, exercise privacy and legal rights, and resolve disputes. After wind-down, further use that forms a new contract requires acceptance of the current terms or deactivation of the account.

14. Changes to these Terms

Urbanmount gives direct advance notice of a material change, including its effective date and a plain summary. There is no universal fixed notice period. After the effective date, continued use counts as acceptance only when the earlier agreement validly allowed that method and the person's conduct clearly shows agreement.

A correction that does not change meaning does not require notice. A new general policy does not rewrite an existing Service, Work Order, accrued claim, or known dispute. Changes to a specific transaction and separate legal or provider authorizations require their own acceptance when applicable.

Urbanmount may change a referral, affiliate, discount, or promotion prospectively by issuing a new offer. A previously shared link does not preserve an older offer. A new offer does not change an assignment already made, shorten its stated earning or benefit period, or erase a benefit or amount already earned under the applicable terms.

15. Informal dispute resolution

Before either party files arbitration, it must send a complete dispute notice to legal@urban-mount.com. The notice must identify the parties and account, the affected transaction or Work Order, the material facts and claims, the requested relief, available evidence, and any authorized representative.

The parties will try in good faith to resolve the dispute for 30 calendar days after Urbanmount receives a complete notice. Limitation periods are paused during that process where the agreement can validly do so. Any resolution must be in writing. This requirement does not delay qualifying emergency or provisional relief or another exception below.

16. Customer arbitration agreement

IMPORTANT ARBITRATION NOTICE. Except for the exceptions below or a valid opt-out, Customer-Urbanmount disputes are resolved by binding individual arbitration, not by a judge or jury. Class and representative proceedings are waived to the extent stated below. A Customer may opt out within 30 calendar days after first accepting this arbitration agreement, as explained in Section 16.4.

This section covers claims between a Customer and Urbanmount arising from their Platform relationship. A Customer-Pro dispute about the actual Service or workmanship follows the applicable Work Order and service agreement. It proceeds in ordinary court unless that Work Order validly provides another forum. It is not automatically covered by Urbanmount arbitration or Urbanmount's Delaware fallback forum. When one event creates claims against more than one defendant, each claim follows the agreement that applies to that defendant.

Except for the exclusions below, Customer-Urbanmount disputes will be resolved by individual binding arbitration administered by the American Arbitration Association ("AAA") under its then-current Consumer Arbitration Rules. The Federal Arbitration Act governs arbitration procedure and enforcement.

The arbitrator decides ordinary questions about the interpretation, scope, applicability, and enforceability of the arbitration provision and whether a claim is covered. A court decides whether an arbitration agreement was actually formed or accepted. A court also decides questions about the formation, interpretation, applicability, or enforceability of class, collective, and representative-action waivers. Courts retain their authority to compel or stay arbitration and to confirm, modify, or vacate an award.

16.1 Exceptions

• Either side may bring an eligible individual claim in small-claims court.
• Urbanmount may bring a court action or use a collection agency to recover an unpaid amount, a reversed or charged-back payment, fraud loss, property loss, indemnity, reimbursement, collection cost, or other amount you owe. This exception does not permit a Customer to combine claims or avoid the individual-proceeding requirement.
• Either side may seek narrowly tailored emergency or provisional court relief needed to preserve the status quo or prevent imminent irreparable harm without waiving arbitration of the merits.
• Either side may go to court to enforce or protect copyrights, trademarks, patents, or trade secrets. Privacy and publicity claims are not part of this exception.
• Nothing restricts reports, charges, participation, investigations, remedies, or enforcement by a government or administrative agency. A later private claim remains subject to this agreement when applicable.
• Under 9 U.S.C. section 402, a claimant may choose court for a case relating to sexual assault or sexual harassment. A court decides whether that law applies.
• A California claimant retains public-injunctive relief in an available forum. Under current California PAGA treatment, an individual component may be arbitrated, while a non-individual component remains in court and may be stayed during arbitration.

16.2 Costs and hearing location

If a Customer files, the Customer pays no more than the then-current AAA consumer filing fee, subject to AAA hardship relief. If Urbanmount files, the Customer pays no AAA filing fee. Urbanmount pays all other AAA administrative, hearing, and arbitrator costs.

Each side pays its own lawyers and ordinary litigation-type costs unless a controlling law or rule allows fee shifting or the arbitrator finds that a filing was frivolous, harassing, or improper.

The hearing is virtual by default, and AAA's documents-only procedure remains available. If an in-person hearing is warranted, the Customer may choose the county where the Customer lives or where the Service occurred. The arbitrator may change that location only when materially necessary for fairness. A Customer is not required to travel to Delaware.

16.3 Individual and coordinated claims

Claims, merits hearings, and awards remain individual. There is no class or representative arbitration.

AAA's then-current Mass Arbitration Supplementary Rules apply if AAA determines that 25 or more similar Consumer or Employment/Workplace demands are filed against or on behalf of the same or related parties with consistent or coordinated representation. AAA and any Process Arbitrator may manage shared administrative or procedural issues. Urbanmount will not impose a unilateral bellwether, forced batching, or indefinite stay. Any additional test-case, batch, shared-arbitrator, scheduling, or global-mediation arrangement requires a written agreement made after the dispute arose.

16.4 Arbitration opt-out

You may opt out of this arbitration agreement by sending a clear request to legal@urban-mount.com within 30 calendar days after you first accept it. Include your identity and account, the agreement or arbitration section if known, and a statement that you want to opt out.

Opting out changes only the dispute forum. It does not block account access, browsing, notifications, existing work, or new Services. It does not waive accrued rights or change a known dispute retroactively. Thirty days is the opt-out window, not the duration of the arbitration agreement.

16.5 Governing law

Delaware substantive law generally governs these Terms. Controlling nonwaivable consumer law is determined from the Customer's state or the state where the Service occurred. This clause does not waive rights that cannot lawfully be waived.

17. Changes to arbitration

A materially adverse change to this arbitration agreement requires conspicuous email or in-app notice, fresh affirmative acceptance at the next new Customer booking, and a new 30-calendar-day opt-out. The change does not apply to an existing booking, an accrued or known dispute, an account read, a notification, or ongoing work. Refusing the change blocks only a new covered transaction after the new version takes effect. Clerical, formatting, or clarifying corrections that do not change meaning do not require fresh acceptance or a new opt-out.

18. General terms

18.1 Court forum for claims not in arbitration

Subject to the exceptions in the next sentence, a Customer-Urbanmount claim that is not arbitrated because of a valid opt-out, an accepted exclusion, or an unenforceable arbitration provision must be brought exclusively in the Delaware state courts or the United States District Court for the District of Delaware. An eligible small-claims action, an arbitration exception, or a controlling nonwaivable venue rule may allow or require another court. The Customer and Urbanmount consent to personal jurisdiction and venue there. This paragraph does not govern a direct Customer-Pro claim.

To the maximum extent permitted by law, you and Urbanmount each waive trial by jury for any claim that proceeds in court. The Urbanmount Parties may enforce this waiver, the releases, disclaimers, liability limits, indemnities, claim deadline, and dispute terms intended for their protection.

18.2 One-year claim deadline

To the maximum extent permitted by law, any claim or cause of action by you against an Urbanmount Party arising out of or relating to the Platform, these Terms, a Service, communication, transaction, or relationship must be commenced within one year after the claim accrued or be permanently barred. The 30-day informal-resolution period in Section 15 pauses this deadline. If controlling law does not permit this deadline for a particular claim, the shortest permitted period applies to that claim.

18.3 Other terms

These Terms and the documents expressly included in a transaction or program are the entire agreement for their subject matter. A waiver must be explicit and applies only to the instance stated. Rights and remedies are cumulative unless these Terms expressly say otherwise. If a provision is unenforceable, it will be limited only as much as necessary, and the rest remains in effect. Headings are for convenience. "Including" means including without limitation.

You may not transfer your account or agreement without consent. Urbanmount may assign these Terms as part of a merger, reorganization, asset transfer, or transfer to an affiliate, subject to applicable notice and nonwaivable rights.

An insurer, subrogee, assignee, or other person claiming through you receives no greater rights than you have under these Terms and remains subject to the same releases, defenses, deadlines, limits, and dispute terms. The Urbanmount Parties are express beneficiaries of the provisions intended to protect them and may enforce those provisions. No other outsider receives a right or remedy.

To the maximum extent permitted by law, a claim relating to these Terms or the Platform must be brought against Urbanmount and not personally against an officer, director, member, manager, employee, contractor, investor, shareholder, attorney, representative, or other individual Urbanmount Party. Sections that by their nature should continue after termination—including ownership, content rights, payments owed, releases, disclaimers, liability limits, indemnity, claim deadlines, dispute terms, and this Section 18—survive.